Terms of Service

1. Who these Terms apply to

These Terms apply to anyone who accesses our website, submits an enquiry, books a demo, purchases a service, or engages Aveinia Solutions, referred to as “we”, “us”, or “our”, for digital services. By using our website or engaging our services, you agree to these Terms unless a separate written agreement applies.

2. Our services

Aveinia Solutions provides digital services that may include:

• AI assistants, AI chatbots, and AI-powered workflow support.
• Website design, landing pages, and conversion-focused website improvements.
• Lead capture, enquiry handling, booking flows, and customer follow-up systems.
• Internal workflow improvements and business process support.
• Communication, notification, and response workflows.
• Strategy, consulting, audits, implementation, and support services.

The exact scope, deliverables, timelines, fees, and support arrangements will be set out in a written proposal, invoice, service plan, statement of work, email, or other written agreement between you and us.

3. No guaranteed business results

We aim to build useful systems that improve speed, clarity, follow-up, and workflow efficiency. However, we do not guarantee any specific revenue, leads, bookings, rankings, sales, cost savings, conversion rate, search engine position, or business outcome. Results depend on many factors outside our control, including your offer, market, traffic, pricing, sales process, team response time, and customer demand.

4. Client responsibilities

You agree to provide accurate, complete, and timely information needed for us to perform the services. This may include content, branding, access credentials, permissions, business details, workflow instructions, approvals, feedback, and any legal or compliance requirements specific to your business.

You are responsible for reviewing and approving deliverables, testing workflows, checking content, confirming accuracy, and making sure the final system is suitable for your business before you rely on it publicly or operationally.

5. AI outputs and human review

AI systems can produce drafts, summaries, responses, classifications, recommendations, and automated actions. AI outputs may be incomplete, inaccurate, outdated, or unsuitable for a specific situation. You agree that important business, legal, medical, financial, safety, employment, or operational decisions should be reviewed by a qualified human before being relied on.

Unless we expressly agree otherwise in writing, you are responsible for supervising AI workflows used in your business and for checking that automated outputs are appropriate for your customers, staff, industry, and legal obligations.

6. Third-party services and integrations

Our services may connect with approved third-party services, business systems, website systems, communication systems, workflow systems, hosting services, or secure technology providers. We are not responsible for outages, policy changes, pricing changes, account suspensions, system changes, data loss, or performance issues caused by third-party providers outside our control.

You are responsible for maintaining your own third-party accounts, subscriptions, permissions, payment methods, and compliance with the terms of any external services connected to your systems.

7. Payments, invoices, and billing

Fees, billing dates, payment terms, and included services will be stated in the relevant proposal, invoice, plan, or written agreement. Unless stated otherwise:

• Fees are stated in New Zealand dollars.
• GST may be added where required by law.
• Setup fees, project fees, and monthly retainers may be payable in advance.
• Work may be paused if payment is overdue.
• External service, hosting, messaging, advertising, licensing, or provider costs may be billed separately.
• Late payments may delay delivery, support, or system access.

8. Refunds and cancellations

Because many of our services involve custom strategy, implementation, design, development, configuration, and setup work, fees already paid may be non-refundable once work has started, unless required by law or agreed otherwise in writing.

You may cancel ongoing services by giving the notice period stated in your proposal, invoice, plan, or written agreement. If no specific notice period is stated, 14 days’ written notice is required. You remain responsible for any fees incurred before the cancellation takes effect.

9. Project timelines and approvals

Any delivery dates are estimates unless we expressly agree to a fixed deadline in writing. Timelines may change if you delay feedback, approvals, access, content, payment, or required information. We are not responsible for delays caused by third-party providers, technical issues, force majeure events, or client-side delays.

10. Support and maintenance

Support and maintenance are only included where stated in your service plan, proposal, invoice, or written agreement. Support may include bug fixes, workflow adjustments, monitoring, optimisation, or advice, depending on the plan. New features, major changes, external provider issues, redesigns, additional integrations, or work outside the agreed scope may be quoted separately.

11. One-off builds and handover

If you purchase a one-off website, automation, chatbot, funnel, or digital system without ongoing support, responsibility for operation, maintenance, security, compliance, updates, testing, and future changes transfers to you after handover, unless we agree otherwise in writing.

After handover, any further work, fixes, support, optimisation, or changes may require a new agreement and additional fees. No ongoing warranty, maintenance, or performance guarantee is included unless specifically stated in writing.

12. Website content and compliance

You are responsible for ensuring that your website content, offers, pricing, claims, testimonials, images, privacy notices, terms, disclaimers, marketing messages, and customer-facing statements are accurate, lawful, and suitable for your business. We may help draft or structure content, but you are responsible for final approval before publication.

13. Marketing, email, SMS, and outreach

If we help set up marketing, messaging, lead capture, follow-up, or outreach workflows, you are responsible for ensuring your marketing complies with applicable laws, including consent, unsubscribe, sender identification, privacy, and advertising requirements. We may provide technical setup, but you remain responsible for the audience, message content, consent status, and lawful use of the system.

14. Intellectual property

Unless agreed otherwise in writing, Aveinia Solutions retains ownership of our pre-existing intellectual property, frameworks, processes, templates, know-how, reusable code, internal tools, workflow logic, prompts, methods, and system architecture.

Once you have paid all amounts due, you receive the agreed rights to use the final deliverables created specifically for your business. You may not copy, resell, reverse engineer, license, or commercially exploit our internal tools, templates, systems, or methods without written permission.

15. Portfolio use

Unless you request otherwise in writing, we may mention your business name, logo, project type, screenshots, general results, or non-confidential project details in our portfolio, case studies, website, proposals, or marketing materials. We will not intentionally publish confidential information without permission.

16. Confidentiality

Each party agrees to take reasonable steps to protect the other party’s confidential information. Confidential information does not include information that is public, already known, received lawfully from another source, or independently developed without using the confidential information.

17. Data and privacy

Our handling of personal information is explained in our Privacy Policy. You are responsible for ensuring your own customer-facing privacy notices, consents, internal policies, and disclosures are appropriate for your business and the systems you choose to use.

18. Security

We take reasonable steps to build and operate systems securely. However, no website, digital workflow, AI system, integration, or internet-connected system is completely secure. You are responsible for using strong passwords, protecting account access, reviewing user permissions, and telling us promptly if you suspect unauthorised access or a security issue.

19. Acceptable use

You must not use our website, services, systems, or deliverables to:

• Break the law or encourage unlawful activity.
• Collect, use, or disclose personal information unlawfully.
• Send spam or unlawful commercial electronic messages.
• Mislead, deceive, impersonate, harass, or harm others.
• Upload malicious code, interfere with systems, or attempt unauthorised access.
• Use AI outputs as professional advice without proper review.
• Infringe intellectual property, privacy, or confidentiality rights.
• Use our services for high-risk, unsafe, exploitative, or harmful purposes.

20. Suspension or termination

We may suspend or terminate services if you breach these Terms, fail to pay amounts due, misuse systems, create security or legal risk, or use the services in a way that may harm us, our clients, third-party providers, or other users. You may terminate ongoing services in accordance with the notice period that applies to your plan or agreement.

21. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, consequential, special, incidental, or punitive losses, including lost profits, lost revenue, lost leads, lost data, business interruption, reputational damage, loss of goodwill, or third-party provider failure.

To the maximum extent permitted by law, our total liability for any claim connected to the services is limited to the amount you paid us for the relevant service in the three months before the event giving rise to the claim. Nothing in these Terms excludes or limits liability where it cannot legally be excluded or limited.

22. Consumer rights

Nothing in these Terms is intended to limit any rights you may have under New Zealand consumer law where those rights cannot be excluded. If you are acquiring services for business purposes, and it is lawful to do so, the parties agree that relevant consumer guarantees may be excluded to the extent permitted by law.

23. Strategy sessions and hourly implementation

We may offer optional strategy sessions, audits, reviews, optimisation calls, or implementation sessions. Unless included in your written plan, these sessions are optional and may be billed separately. Our standard hourly rate for strategy, consulting, implementation, and changes is $200 NZD per hour unless agreed otherwise in writing.

Any recommendations discussed during strategy sessions are not guaranteed to produce specific results. Implementation is subject to access, feasibility, external provider limits, scope, timing, and payment.

24. Referral programme

We may offer a referral programme from time to time. Referral rewards, cashback amounts, eligibility, timing, and qualifying services may change or be withdrawn at our discretion unless confirmed in writing. A referral reward is only payable when the referred customer signs up for a qualifying paid service, pays the required amount, and does not cancel or receive a refund within the qualifying period.

Referral rewards are not payable for self-referrals, fake referrals, duplicate leads, existing customers, or referrals obtained through misleading, unlawful, or spam-based marketing.

25. Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, internet outages, provider outages, cyber incidents, power failures, strikes, illness, government action, war, supply chain issues, or third-party service disruption.

26. Governing law and disputes

These Terms are governed by the laws of New Zealand. If a dispute arises, both parties agree to first try to resolve it in good faith through direct communication. If the dispute cannot be resolved, it may be referred to mediation, the Disputes Tribunal, or the courts of New Zealand, depending on the nature and value of the dispute.

27. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, pricing, business operations, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after changes are published means you accept the updated Terms.